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The English version of our terms and conditions is a courtesy translation. Only the German version is legally binding.
Last updated on: 17 June 2025
These General Terms and Conditions (hereinafter “GTC”) of crowdhouse AG, Lerchenstrasse 24, 8045 Zurich (hereinafter “crowdhouse AG”) and crowdhouse (Switzerland) AG, Lerchenstrasse 24, 8045 Zurich (hereinafter “crowdhouse”) govern the use of the platforms, online marketplaces, applications, content, products and services (hereinafter “Services”) provided via the website www.crowdhouse.com (hereinafter “Website” or collectively “Websites”). These Services include, in particular, the matching of supply and demand in the real estate market.
For the use of certain Services, supplementary contractual provisions may apply, which will be communicated to you in connection with the respective Services. In the event of a conflict between these GTC and the supplementary contractual provisions, the supplementary contractual provisions shall prevail.
Terms used in these GTC apply equally to persons of all genders.
Please read these GTC carefully before accessing or using the Services via the Websites.
Your personal data is processed in strict compliance with applicable data protection regulations. Further information can be found in the Data Protection Policy. The Data Protection Policy forms an integral part of these GTC.
The Services of crowdhouse AG include operating platforms that enable you to invest in offered real estate investments, participate in the financing of real estate investments, and offer real estate investments that meet the minimum requirements defined by crowdhouse AG for sale via a sales offer published on the platform.
crowdhouse uses the platforms of crowdhouse AG to provide Services that enable you to invest in offered real estate investments and participate in the financing of real estate investments.
In addition, you may obtain further services from crowdhouse AG, crowdhouse, or third-party providers via the platforms and Websites in connection with the use of the aforementioned Services. If you use services from third-party providers, you agree to the application of the respective third party’s terms of use. crowdhouse AG and crowdhouse are not responsible for third-party services and accept no liability for them.
Certain Services are subject to a fee. The prices and conditions published on the Website at the time of use shall apply. If you use a paid Service from crowdhouse AG, crowdhouse or a third party, you are obliged to compensate crowdhouse AG, crowdhouse or the third party in accordance with the published prices and conditions.
By accessing and using the Services, you undertake to refrain from any actions that could hinder the mediation of real estate investments offered via the platform or result in a circumvention of the compensation structure applicable in connection with the mediation of real estate investments on the platform.
There is no entitlement to the use of the Services.
You are responsible for setting up the network access required to use the Services of crowdhouse AG and crowdhouse.
To use the Services of crowdhouse AG and crowdhouse, you must create and maintain a user account by providing the required information. There is one user account for all platforms. Certain Services may only be used once crowdhouse AG or crowdhouse has verified your identity.
Natural persons may only create a user account if they are of legal age and have full legal capacity. Legal entities may only create a user account through an authorized representative.
You may only hold one user account at any given time. The user account is strictly personal and non-transferable. You are obliged to keep your login details confidential and protect them from misuse by unauthorized parties. You bear all risks arising from the misuse of your login details. If you become aware of any misuse of your user account, you must notify crowdhouse AG or crowdhouse immediately.
You undertake to ensure that all data recorded in connection with the user account and all information provided to crowdhouse AG and crowdhouse is always truthful, accurate, complete and up to date. You are responsible for all data entered and information provided by you. You may only provide crowdhouse AG and crowdhouse with data and information if you are authorized to do so.
You also undertake to comply with all applicable laws when using the Services of crowdhouse AG and crowdhouse.
crowdhouse AG and crowdhouse may deny you access to the Services in whole or in part at any time. crowdhouse AG and crowdhouse also have the right to delete any data entered or information provided by you without prior notice and without stating reasons.
You are not permitted to reproduce, modify, distribute, broker or license the Services without the written permission of crowdhouse AG or crowdhouse. Furthermore, you are not permitted to unduly restrict or hinder crowdhouse AG or crowdhouse in the provision of the Services, or to attempt to gain unauthorized access to the Services or the associated systems or networks.
If you wish to publish a sales offer on the platform, you must also meet the following requirements:
Even if the conditions of use described above are met, there is no entitlement to the publication of a sales offer on the platform. crowdhouse AG is entitled to reject or revoke publication at any time without stating reasons.
You are responsible to crowdhouse AG, crowdhouse or third parties for all content, information and documents that you provide in connection with the use of Services from crowdhouse AG, crowdhouse or third parties. You are also responsible for ensuring that the conditions of use set out in Section 4 are continuously met throughout the duration of your use of the Services.
You are liable to crowdhouse AG, crowdhouse and the governing bodies, employees and auxiliary persons of crowdhouse AG and crowdhouse for all damages caused in connection with the use of the Services. This liability applies regardless of fault.
If crowdhouse AG, crowdhouse, their governing bodies, employees or auxiliary persons are legally pursued by third parties (including authorities or public bodies) as a result of your conduct, you shall fully indemnify crowdhouse AG, crowdhouse and their governing bodies, employees and auxiliary persons against all third-party claims. In such cases, you are obliged to bear all judicial and extrajudicial costs in full and to join legal proceedings after notice of dispute.
All content provided on the Website by crowdhouse AG, crowdhouse or third parties is provided without warranty. Such content may be changed or deleted by crowdhouse AG or crowdhouse at any time without prior notice and without stating reasons.
crowdhouse AG and crowdhouse strive to ensure comprehensive availability of the Websites within the limits of what is technically and economically reasonable. However, uninterrupted availability cannot be guaranteed. crowdhouse AG and crowdhouse reserve the right to temporarily restrict access to the Website at any time without prior notice and without stating reasons.
crowdhouse AG, crowdhouse and third parties hold the copyright to all content, documents and data made available by them via the Websites.
You are obliged to use this content, documents and data exclusively in connection with the use of the Services. Non-publicly accessible content, documents and data must be treated as confidential. Any other use, reproduction, republication, modification or further exploitation is prohibited without the written permission of the respective rights holder.
All content, documents, contracts and data provided by you remain your property. By providing them, you grant crowdhouse AG and, depending on the Service used, crowdhouse and third parties the right to use such content, documents and data in the course of providing the Services.
crowdhouse AG acts exclusively as the operator of the Websites and platforms. The role of crowdhouse AG and crowdhouse is limited to bringing together supply and demand in the real estate market in a contemporary manner via the platforms. crowdhouse AG and crowdhouse do not act as agents or representatives of platform users.
The content, documents and data provided by crowdhouse AG and crowdhouse on the Websites do not constitute an invitation or recommendation to conclude a legal transaction. crowdhouse AG and crowdhouse do not provide investment advice.
You are responsible for clarifying and correctly fulfilling any tax obligations arising from the use of the Services. crowdhouse AG and crowdhouse recommend that you consult a tax specialist before using the Services.
crowdhouse AG and crowdhouse do not provide tax advice.
The Websites of crowdhouse AG and crowdhouse contain statements regarding future financial and operational developments and results, as well as other forecasts that are forward-looking or contain subjective assessments. All such statements are based on assessments, assumptions and expectations that crowdhouse AG or crowdhouse currently considers reasonable. Due to numerous uncertainties, risks and other factors, actual developments may differ materially from expected results. Real estate investments may also be subject to significant value fluctuations and unforeseeable risks.
In extreme cases, a total loss of the investment cannot be ruled out. A non-exhaustive description of the risks associated with real estate investments can be found in our Risk Disclosures. You acknowledge your obligation to thoroughly familiarize yourself with these risks before making an investment decision and to understand these risks and their potential impacts.
crowdhouse AG and crowdhouse recommend that you consult a specialist in real estate investments before investing.
crowdhouse AG or crowdhouse may send you communications via your user account, by email or by letter.
Communications delivered via your user account are deemed delivered once they are made available in your user account. Communications sent by email are deemed delivered once they are sent to the email address linked to your user account.
Any liability of crowdhouse AG and crowdhouse as well as their governing bodies, employees and auxiliary persons is excluded to the extent permitted by law. Liability for indirect damages and consequential damages such as loss of profit, third-party claims and data loss is also excluded. The maximum amount of any liability is limited to the total fees paid by you to crowdhouse AG or crowdhouse for the use of the Services.
Any warranties of crowdhouse AG and crowdhouse are excluded to the extent permitted by law. No assurances are given.
The content of sales offers is created exclusively by the respective seller, who bears sole responsibility for it. crowdhouse AG assumes no warranty whatsoever in connection with a sales offer (in particular no warranty regarding the completeness and accuracy of the content, information and documents provided therein).
In connection with sales offers, crowdhouse AG is not involved in any negotiations between you and the respective counterparty, and any transactions are concluded exclusively between you and the respective counterparty without the direct involvement of crowdhouse AG. crowdhouse AG assumes no liability whatsoever for the fulfillment of such transactions.
You are not entitled to set off your claims against crowdhouse AG with claims of crowdhouse AG, or your claims against crowdhouse with claims of crowdhouse.
You are not entitled to assign or transfer claims or rights arising from the contractual relationship with crowdhouse AG or crowdhouse, or the entire contractual relationship, to third parties without the prior written consent of crowdhouse AG or crowdhouse.
crowdhouse AG and crowdhouse are entitled to assign or transfer claims and rights arising from the contractual relationship with you, or the entire contractual relationship, to subsidiaries, affiliated companies or third parties without your consent.
If any provision of these GTC is or becomes wholly or partially invalid, void or unenforceable, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic and legal purpose of the invalid provision.
crowdhouse AG and crowdhouse may amend these GTC and the Data Protection Policy at any time, in whole or in part, without prior notice. Amendments shall enter into force upon publication of the amended GTC on this Website. By accessing the Services after publication, you agree to the amended GTC.
These GTC are governed exclusively by substantive Swiss law.
The exclusive place of jurisdiction is Zurich.
